Privacy Policy

 At Rentiux, S. de R.L. de C.V., operating and managing Smartdepas Tulum, we care for your personal information with the same attention we give to every stay. Your privacy matters to us, which is why we handle your data responsibly, securely, and transparently.

This Privacy Notice is issued in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties and is intended to inform you how we collect, use, and protect your personal information.

What information do we collect?

To provide you with a smooth, safe, and comfortable lodging experience, we may collect some of the following information:

Name and official identification

Contact details (phone number and email address)

Proof of address

Tax information, when applicable

Payment and billing information

In certain cases, depending on the type of stay or service contracted, we may request additional information strictly necessary to complete your reservation or comply with legal obligations.

How do we use your data?

Your personal data is used solely for the following purposes:

Managing your reservation and stay (short-, mid-, or long-term)

Identifying you as a guest and providing personalized service

Processing payments and issuing invoices

Communicating with you before, during, and after your stay

Complying with legal and contractual obligations

Continuously improving our services and guest experience

We will never use your information for purposes other than those described above without your consent.

Data security and confidentiality

Your information is protected. We implement administrative, technical, and physical security measures to safeguard your data against unauthorized access, loss, misuse, or alteration.

Rentiux, Smartdepas Tulum, and affiliated brands treat all personal data as confidential and handle it responsibly.

Your rights

You have the right to Access, Rectify, Cancel, or Object (ARCO rights) to the processing of your personal data at any time.

To exercise these rights, please contact us at: 📩 legal@viverent.com

Your request will be handled clearly, promptly, and in accordance with applicable law.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect legal updates or improvements to our internal practices. The most current version will always be available on www.viverent.com, including the date of the latest update.

Last updated: January 1,2026